Terms and Agreement Policy for GoMaids.ca
Last Updated: Aug 1st, 2024
Table of Contents
- Acceptance of Terms
- Services Provided
- Booking and Payment
- A. Booking
- B. Payment
- Customer Responsibilities
- Privacy Policy
- Liability
- Termination
- Intellectual Property
- User Conduct
- Changes to Terms
- Governing Law
- Dispute Resolution
- Contact Information
1.Acceptance of Terms
By accessing or using GoMaids.ca, you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
2. Services Provided
Go Maids provides residential and commercial cleaning services. The details of the services provided are outlined on our website and may be updated from time to time.
3. Booking and Payment
A. Booking
- Online Booking: Customers can book services through our website or mobile app.
- Confirmation: A confirmation email or message will be sent once the booking is completed.
B. Payment
- Methods: We accept payments via credit card, debit card, and other specified online payment methods.
- Billing: Payments are processed upon completion of the service unless otherwise agreed upon.
- Cancellation Policy: Cancellations must be made at least 24 hours before the scheduled service. Cancellations made with less than 24 hours’ notice will incur a 20% late cancellation fee.
- Refunds: Refunds for canceled services will be processed within 14 business days. Any disputes must be reported within 30 days of the service date.
4. Customer Responsibilities
- Access: Ensure that our cleaning team has access to the property at the agreed-upon time.
- Safety: Secure valuables and fragile items. Go Maids is not responsible for any damage to unsecured items.
- Environment: Ensure that the work environment is safe and free from hazardous materials.
5. Privacy Policy
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
6. Liability
- Service Quality: While we strive for excellence, Go Maids does not guarantee perfect results due to varying conditions and pre-existing issues.
- Damage: In the unlikely event of damage, notify us within 24 hours. We will investigate and determine appropriate action, which may include repair, replacement, or compensation.
- Limitations: Our liability is limited to the cost of the service provided.
- Indemnification: Customers agree to indemnify and hold harmless Go Maids and its employees from any claims, damages, or expenses arising from the use of our services.
7. Termination
- By Go Maids: Go Maids reserves the right to terminate or suspend services if terms are violated. Additionally, we reserve the right to terminate a scheduled clean at any time for any reason.
- By Customer: Users may terminate their use of our services at any time by providing notice to us.
8. Intellectual Property
All content on the GoMaids.ca website, including text, graphics, logos, images, and software, is the property of Go Maids or its content suppliers and is protected by Canadian and international copyright laws. Unauthorized use of this content is strictly prohibited.
9. User Conduct
Users agree not to use the website for any unlawful purpose or any purpose prohibited by these Terms and Conditions. Users must not attempt to gain unauthorized access to any part of the site or its systems.
10. Changes to Terms
We may update these Terms and Conditions periodically. Users will be notified of significant changes via email or through notices on our website.
11. Governing Law
These terms are governed by the laws of Ontario, Canada. Any disputes arising from these terms will be subject to the jurisdiction of Ontario courts.
12. Dispute Resolution
Any disputes arising out of or in connection with these Terms and Conditions, including any questions regarding their existence, validity, or termination, shall be resolved through negotiation in good faith. If the dispute cannot be resolved through negotiation, it shall be submitted to mediation or arbitration in accordance with the laws of Ontario, Canada. Any disputes must be reported within 30 days of the service date.
13. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Go Maids
Address: 110 Cumberland St, Unit173, Toronto, ON M5R 3V5
Email: Info@gomaids.ca
Phone: 1-800-330-40GO